If you have any questions about purchasing original artwork or print or are unsure how the terms and conditions may apply to your order, please don’t hesitate to contact us.
Shop order confirmation and shipping
We offer secure payment via PayPal, Klarna, and also accept debit or credit card payments via Stripe (Visa, Mastercard, Maestro) and direct bank transfer. Please note that with direct bank transfer, we will prepare shipment once the payment is received.
Our packages are shipped several times a week. Usually, within a few days after the order confirmation, you will receive a track & trace code via email. The package usually takes around 2-4 days to arrive, depending on its destination. Please allow up to 3/4 business days to prepare for shipment. We ship worldwide, the shipment fee that applies to your country is automatically calculated.
For European Countries Alessandra Viola will cover the Customs Charge.
We securely pack your original artwork following packing guidelines; wrapping it in glassine paper or acid-free archival tissue paper, layers of bubble wrap, we place the wrapped artwork between 2 pieces of cardboard and then a firm cardboard box with ‘fragile’ labels.
If you see any damage when your package is being delivered, you can either refuse the shipment as [damaged – return to sender] or you can have the delivery company mark the tracking as [received damaged, subject to further inspection]. Please file the claim immediately! You also must keep all boxes and packing material. When you call you will need the tracking number of your box, a description of the damage, and its value. Please make photos of the damages package and send them to us with the info of your actions on it.
Return and Cancellation
If you wish to return any items purchased, they must be returned within 14 days of receipt for a refund. Items must be in their original state. You are responsible for ensuring the item is returned in its original state and without any damage. Delivery charges are not refunded. Alessandra Viola will refund the cost of the item in full, however, please note that if you paid for the item using PayPal, PayPal may charge you for the return of funds, and any charge incurred is not covered by Alessandra Viola.
In the unlikely event of an issue with the quality of the product or if you received the wrong product, please contact us to explain your specific queries, we will resolve the situation to your satisfaction as quickly as possible.
Alessandra Viola holds the right to cancel an order made in the webshop if the price or any of the specifications of an item are not displayed correctly.
This website does not collect any personal information other than that entered by those purchasing our products. Any information provided to purchase a product is solely used for that purpose and is not disclosed to any third party. Credit card details are only retained as required by the processing company to demonstrate approval for the transaction provided by the clients.